News

Contact the Help Desk for Tech Support

Due to a global increase in internet traffic, we anticipate there will be some slowdowns and outages that may impact digital access in the Shawnee Mission School District. The Information and Communication Technology (ICT) Department continues to work through these challenges and provide support to our community. 

On Monday, March 30 and Tuesday, March 31, we experienced some temporary outages in our Virtual Private Network (VPN) service. On Monday, the issue was identified as an internal hardware, which has been fixed. The outage on Tuesday seems to have been an Internet Service Provider issue, which was experienced nationwide. 

Going forward, those facing challenges with VPN service are encouraged to reboot their device as one possible solution. If that does not work, please contact the Help Desk. 

Help Desk staff members are available to provide technology support and answer questions from 8 a.m. to 4 p.m. on Monday through Friday. 

You can reach the Help Desk in the following ways:

  • Help Desk Link: The Information and Communication Technology (ICT) team has placed a permanent link/app on all devices for easy access to the Help Desk ticketing system. This link can be accessed by clicking on the link that looks like this or by using this link.

  • Phone Call: The Help Desk can also be reached by phone, and is available to all employees and students at (913)993-8880. While this is available, ICT encourages using the Help Desk ticketing system to place requests for assistance as much as possible as phone support is more limited. 

  • WebEx Sessions: The ICT team will also be able to offer WebEx sessions to users that would like “face-to-face” support. You may view the support document we have created at this link: Using the SMSD WebEx Platform to help people install and configure the necessary software.

We appreciate everyone’s patience and cooperation as we adjust to Continuous Learning.